Welcome to your Help Desk!
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4 simple steps to get started:
1
Get a friend to email support@simplectms.zendesk.com to test out your help desk. Tweet this
2
Make Zendesk your own by changing the default colors and uploading a logo.
3
Add support staff and customers by creating users, organize staff into groups and customers into organizations.
4
Configure views to help you organize and filter your tickets, and macros to place canned responses into tickets.
Don't worry, your customers won't see this message. It's been posted to the restricted agents only forum in your help desk. Feel free to delete.
Quick Video Tutorials
Digging deeper
Review and reconfigure the default SLA service targets. Set ticket priorities, ticket form appearance and more by configuring ticket form fields. And there’s lots of reports to help you gauge the performance of your help desk service. Finally, there is a plethora of API options for the tech savvy.
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