Enabling Two-Factor Authentication for Admins

SimpleTrials offers Two-Factor Authentication (2FA) as a Premium advanced security feature.  Because this is an advanced feature that requires external applications, SimpleTrials can only provide limited support for users. Before enabling this feature your Admin team must agree to the following:

• That you are knowledgable on the concept of Two-Factor Authentication security and the impact of enabling this feature
• That your users are able to download an external Authenticator Application on their mobile device and manage the SimpleTrials account within that application 
• That your team (likely Admin users) will assume responsibility for support of your users to setup this feature, and troubleshoot issues they encounter that are not directly related to the SimpleTrials application

HOW TO ENABLE 2FA FUNCTIONALITY

Admins can set up 2FA within the ADMIN > SECURITY & SETTINGS view under the "Security Policy" section using the "Edit Security Settings" button. There are two setting options for 2FA frequency:

1. Upon Every Login: This is the most strict option as this will require your users to enter the authenticator app generated code upon every login 
2. Every 30 Days: This will only require your users to provide 2FA every month with additional options to add requirements for when a user logs in:
   1. • From a new device or browser 
      • From a new IP Address 

Once the settings are defined and saved, all users will be required to setup 2FA using their mobile devices upon their next login. This includes downloading an authenticator application to their mobile device and using that to enter a one-time password (temporary code) as well as managing their backup codes/tokens. It is recommended that the teams who needs access to SimpleTrials is familiar with this process prior to enabling this feature. 

Users with Access to this Functionality:

Admins