How do I resend a user invitation that has expired?

An invitation sent out to planned users expires after seven (7) days. Therefore, those individuals need to click on the link and provide a password to activate their user account within that time frame. If they do not, the invitation needs to be resent.

This can be done as follows:

1. A user with Administrator role navigates to ADMINISTRATION > USER MANAGEMENT and clicks on the row of the user whose invite expired.
2. Click on the “Details” button.
3. In the Account Details section, click on the “Account Actions” button and select the “Re-send Account Invite” option.
4. Click “Yes” to confirm that the invite should be resent.

It may be a good idea to notify the prospective user that the invite email is being resent and have them check their Inbox for it. If they do not see it in their Inbox, have them check the Junk/Spam/Trash folders as some systems characterize these emails as spam.